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Red Flags to Look Out for in Cleaning Services for Airbnb Hosts

Writer's picture: AirFreedom MarketingAirFreedom Marketing

Running a successful Airbnb requires more than just a great location and stylish decor; cleanliness is one of the key factors that can make or break your guest’s experience. Cleanliness not only ensures positive reviews but also protects your property’s reputation. For Airbnb hosts in Newport and Cardiff, finding a reliable cleaning service is crucial. However, not all cleaning companies are created equal. Here are some red flags to watch out for when choosing a cleaning service for your Airbnb.


a person looking at a vacuum cleaner on a dusty floor

Lack of Experience with Airbnb Properties

Airbnb properties have unique cleaning requirements compared to regular residential or commercial spaces. For instance, they often require quick turnovers and attention to details like restocking essentials and checking for damages. If a cleaning service has little to no experience with short-term rental properties, this is a major red flag. Ask specifically about their experience with Airbnb or holiday rental cleaning.


At AirFreedom Cleaning Services, we specialise in Airbnb cleaning in Newport and Cardiff. Our team understands the unique demands of short-term rentals, ensuring your property is guest-ready every time.


No Transparent Pricing

Hidden fees or vague quotes are a clear sign to be cautious. A reputable cleaning service will provide a clear and detailed pricing structure upfront. If a company’s pricing is ambiguous or they seem hesitant to break down their charges, it’s worth looking elsewhere.


Poor Communication

Prompt and clear communication is essential, especially in the fast-paced world of Airbnb hosting. If a cleaning service is slow to respond to enquiries or lacks professionalism in their communication, managing them during a busy season could become a nightmare.


Also be wary of late arrivals or missed appointments. Unreliable scheduling can disrupt your operations and frustrate your guests.


AirFreedom prioritises excellent communication. Whether you need a last-minute clean or have specific instructions, our team is just a call or message away.


two men talking to each other

Inconsistent Quality

Consistency is key when it comes to cleaning Airbnb properties. One subpar cleaning job could result in a negative review, impacting your bookings and revenue. Be wary of companies that don’t have a quality control process in place or rely heavily on temporary staff who may lack proper training.


Our team at AirFreedom is trained to deliver high-quality cleaning every time. We also perform regular quality checks to maintain our high standards.


Lack of Insurance

Accidents can happen during a cleaning session, and if the cleaning service doesn’t have proper insurance, you could be held liable for damages. Always ask if the company has insurance coverage for their staff and your property.


Check out relevant licenses. If required in your area, verify that the company has the necessary licenses and permits to operate.


Unwillingness to Provide References or Reviews

A trustworthy cleaning service will have no problem sharing testimonials or references from previous clients. If a company is unwilling or unable to provide this, it could be a sign of inconsistent or poor performance.


A sample of many positive reviews highlighting cleanliness from our clients:


Reviews from AirFreedom guests verified by trustindex with a 4.8 rating and acknowledged as a top rated service in 2025

Use of Low-Quality Products

The type of cleaning products used can significantly impact the cleanliness and safety of your property. Low-quality or overly harsh chemicals can damage surfaces and leave unpleasant odours, while eco-friendly and professional-grade products ensure a spotless finish.


We use high-quality, eco-friendly cleaning products that are safe for your property and guests.


AirFreedom: A Reliable Cleaning Service for Airbnb Hosts in Newport and Cardiff


If you're an Airbnb host in Newport or Cardiff, UK, consider AirFreedom as your cleaning partner.


We offer:

  • Competitive pricing with transparent packages.

  • Excellent communication and dedicated customer support.

  • Comprehensive insurance and all necessary licenses.

  • Positive reviews from satisfied Airbnb hosts.

  • High-quality cleaning services tailored to the specific needs of Airbnb guests.




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Building on AirFreedom's foundation since 2018, AirFreedom Cleaning Services debuts in 2024, extending our commitment to exceptional service from hospitality to cleaning. Our new branch leverages our hosting expertise to provide top-tier cleaning solutions, ensuring every environment we service reflects our standards of excellence.

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CLEANING SERVICES

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16, The Oliver, Bathstone Mews, NP19 0PT
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